Frequently Asked Questions
Everything you need to know about NEEWER gear and services
What is the standard shipping time for NEEWER products?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy for photography equipment?
We offer a 30-day return policy for most items. Products must be in their original packaging and in new condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Do NEEWER products come with a warranty?
Yes, most NEEWER products include a standard 1-year warranty covering manufacturing defects. You can also register your product on our website to extend your coverage period.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. We also offer flexible financing options via Klarna or Affirm in select regions.
Are your LED lights and flashes compatible with all camera brands?
Most of our universal accessories work with Sony, Canon, Nikon, and Fujifilm. However, for TTL and HSS features, please check the specific product description to ensure compatibility with your camera's hot shoe system.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website. You can also track your order status directly through your NEEWER account dashboard.